All azwell items are unique. They are all carefully checked and safely packed to ensure they arrive to you in perfect condition. Choose carefully and feel free to contact us before your purchase. Please love and care for your pieces. In a case of returning, items should be returned unused, unworn and unwashed. General wear and tear from normal use is not considered a fault by product. We do not accept returns or exchange items on this matter. The product must be sent back to us in its original designer packaging. Authenticity card should be included with your return, as every Bracelet’s items are provided. All the Artworks here are signed and stampted by Azwell Gallery, and will be treated accordingly. If you wish to exchange the items you purchased for a different size or colour, please contact us. If the refund request is approved, the funds will be distributed to the user within 7 days of the refund request, minus shipping and packaging. Please follow the care instructions on our caring page for your crystal.